Shipping
We ship worldwide from the Netherlands via our online webshop. For now, we do not yet have physical sales points — we are working on this.
Your shipping costs are automatically calculated based on your destination and the size of your order. Smaller orders can be sent as mailbox packages; larger orders are sent as parcels.
Your order will be shipped in 100% paper and recyclable packaging with PostNL or DHL. As soon as your order is on its way, you will receive a track & trace link via email.
Free shipping
Free shipping on orders over €109 to the Netherlands, Belgium, and Germany.
Shipping costs
| Destination | Mailbox package | Parcel |
|---|---|---|
| Netherlands | €3.75 | €7.30 |
| Belgium | €5.50 | €10.75 |
| Germany | €4.75 | €9.00 |
| France, Poland, Luxembourg, Austria, Czech Republic, Denmark | €8.75 | €14.50 |
| Slovakia, Slovenia, Croatia, Spain | €10.50 | €14.75 |
| Sweden, Finland, Malta, Cyprus, Bulgaria, Romania, Greece, Hungary, Italy, Lithuania, Portugal, Estonia, Ireland, and Latvia | €10.50 | €22.50 |
| Norway, Switzerland | €10.50 | €17.50 |
| United Arab Emirates | — | €22.00 |
| United States & Rest of the World | — | €32.00 |
| United Kingdom (England) | Currently, we do not ship to England | |
A mailbox package is suitable for orders of approximately 2 items and a maximum of 500 grams. The shipping type is automatically determined based on your order.
For orders outside the European Union, import duties, taxes, and customs fees may be charged by the receiving country. These costs are the responsibility of the customer and are not included in our shipping costs.
Is your country not listed, but you would still like to order NOHI NATURAL? Please send us an email at hello@nohinatural.com. We are happy to help you.
Frequently asked questions about shipping and ordering
Which countries does NOHI NATURAL ship to?
We ship to the Netherlands, several European countries, the United States, and selected destinations worldwide.
During checkout, you will automatically see if we ship to your destination and which shipping options are available. If your country is not listed, but
you would still like to order NOHI NATURAL? You can! Send us an email at hello@nohinatural.com.
We are happy to help you.
What does shipping cost?
Shipping costs depend on your destination and the size of your
order. See the current shipping costs overview above.
When is shipping free?
For the Netherlands, Belgium, and Germany, we offer free shipping on orders from €109.
Which carrier does NOHI use?
We ship with PostNL and DHL. The carrier used may vary per order.
Can my order be sent as a letterbox package?
Yes. Smaller orders of about two items and up to 500 grams can be sent as a mailbox package.
You don't need to choose this yourself. We automatically determine the most suitable (cheapest) shipping method for your order.
When will my order be shipped?
We do our best to hand over your order to the carrier within 1–2 business days. As soon as your order has been shipped, you will receive a shipping confirmation with your track & trace link.
We cannot give any guarantees about the exact delivery date, as the final delivery is entirely dependent on the carrier.
The expected delivery time varies per destination:
- The Netherlands: 1–3 business days
- Belgium and Germany: 2-4 business days
- France, Poland, Luxembourg, Austria, Czech Republic, Switzerland, and Denmark: 4–5 business days
- Slovakia, Slovenia, Croatia, Norway, and Spain: 5–6 business days
- Other European destinations: 6–7 business days
- United States and rest of the world: 7–10 business days
The stated delivery times are indicative and may occasionally be affected by the carrier.
Can I track my order?
Yes. As soon as your order has been dispatched, you will receive a track & trace link via email.
Through this link, you can check the status of your order and, when available, see the estimated delivery date.
I haven't received a track & trace. What should I do?
First, check your spam or junk email folder.
Still haven't received a shipping confirmation? Please contact us at hello@nohinatural.com and include your order number.
My track & trace isn't working. What now?
Sometimes it can take a while before the first scan of your package is visible in the tracking.
In that case, please wait a moment and check your track & trace again later. If the tracking remains unchanged for a long time, please contact the carrier mentioned in your shipping confirmation first. If the carrier cannot help you, please contact us at hello@nohinatural.com and include your order number.
What happens if I'm not home?
If you are not at home, the carrier may try to deliver the parcel to your neighbours or take it to a collection point.
To do this, follow the instructions in your track & trace.
What happens if I don't pick up my package from a pick-up point?
If the package is not collected within the specified period, it may be returned to our warehouse.
Once we have received and processed the package, the order will be treated as a return and you will receive a refund minus the return costs.
My package was returned to NOHI NATURAL. What now?
If your package is returned to us because, for example, it was not collected, it will be processed as a return upon arrival at our warehouse.
After processing, you will receive a refund minus the return costs via your original payment method.
My package has been delayed. What should I do?
First, check the current status via your track & trace link.
Has the expected delivery date passed and the tracking isn't updating? Then first contact the carrier mentioned in your shipping confirmation. If the carrier cannot help you, please contact us at hello@nohinatural.com with your order number. We will look into it with you.
My package has been delivered according to tracking, but I haven't received it. What now?
First, check if the package has been delivered to a neighbour, a safe place, or a pickup point.
Can't find the package anywhere? Please contact the carrier mentioned in your shipping confirmation first. If the carrier cannot help you, please contact us at hello@nohinatural.com and include your order number and track & trace code. We will help you investigate further.
Can I change my delivery address after I've placed my order?
No, unfortunately, we cannot change the delivery address after you have placed your order. Therefore, please double-check your address details before completing your order.
What happens if my order is returned due to an incorrect address?
If an order is returned to us because the address was incorrect or incomplete, the package will be processed as a return upon receipt. After processing, you will receive a refund minus the return costs via your original payment method.
Do you ship outside the European Union?
Yes, we ship to the United States and other destinations outside the EU.
For international orders, a shipping fee of €32 applies. If your country is not listed, but you would still like to order NOHI NATURAL? Send us an email at hello@nohinatural.com. We are happy to help you.
Do I have to pay import duties or customs fees?
For orders outside the European Union, import duties, taxes, and other customs fees may be charged by the receiving country.
These costs are not included in our shipping fees and are the responsibility of the customer. NOHI NATURAL has no influence on the amount of these charges.
Can my order be held at customs?
International shipments may be subject to customs inspection by the receiving country.
Any delays, import duties, or customs fees incurred as a result are the responsibility of the recipient.
What if I don't pay my customs duties?
If an international shipment is refused or goes unclaimed due to unpaid import duties or customs fees, and is therefore returned to us, the processing of your refund may be affected by any return shipping costs we incur.
Can I cancel my order after it has been placed?
We process orders immediately, which unfortunately means that cancellation after placing your order is not always possible. However, you can return your order within the statutory cooling-off period.
Can I return my order once it has been delivered?
Yes. For terms and conditions, return costs and procedure, please refer to our Returns page.
What if my order arrives damaged?
Please contact us as soon as possible at hello@nohinatural.com and include your order number. Add photos of the packaging and the damaged item so we can help you quickly.
I received the wrong item. What should I do?
Please contact us as soon as possible at hello@nohinatural.com with your order number and state which item you received. We will resolve this for you.